Return Policy
At Rensmore London, we take pride in the quality of our footwear and want every customer to feel confident in their purchase. If something isn’t right, our returns process is clear, fair, and designed to give you complete peace of mind.
30-Day UK Returns Guarantee
UK customers are covered by our 30-day returns guarantee. All returns must be initiated through our return process so we can provide the correct return instructions. Returned items must be unused, unworn, and in original condition. Return postage is the customer’s responsibility.
Incorrect or Faulty Item
If your item arrives incorrect or faulty, please email info@rensmorelondon.co.uk with your order number and clear photos of the issue. Our team will review your case and resolve it as quickly as possible.
Change of Mind / Not Fully Satisfied
If you’re not completely satisfied with your purchase, you may return it within 30 days of delivery.
Returned items must be unused, unworn, and in their original condition.
Once your return is received and approved, a refund will be issued to your original payment method within 7 working days.
Please note that return postage is not refundable.
How to Start a Return
You can begin your return using one of the options below:
Option 1: Start Online
Start your return through our return portal:
Start a Return → https://rensmore.com/return
Option 2: Email Us
Email info@rensmorelondon.co.uk with your order number and reason for return.
We’ll send you the return instructions and the return form.
Shipping Your Return
Once your return request has been approved, you’ll receive the correct return address along with packaging instructions.
Please ensure your parcel is securely packed and sent using a trackable service, as you are responsible for the item until it arrives back at our facility.
Return Postage
Return postage is the customer’s responsibility.
These costs are not refundable.
Cancellation Policy
You may cancel your order within 24 hours of placing it.
Email info@rensmorelondon.co.uk with your name and order number.
If your order has already been processed or dispatched, cancellation can only be completed by returning the item through our standard returns process.
Return Terms
- Items must be in original, unused, and undamaged condition.
- Returns showing signs of wear, washing, or misuse may be declined.
- All returns must be pre-approved before being sent.
- Parcels sent without approval may lead to delays.
Need Assistance?
Our UK-based support team is here to help with any questions or concerns.
Email: info@rensmorelondon.co.uk
